Frequently Asked Questions

Do you accept card payments?

Yes! We accept all major debit and credit cards, including Apple Pay and Samsung Pay.

All we need is a reliable Wi-Fi or 3G/4G connection at the venue. If signal is an issue, just let us know and we can discuss alternative arrangements.

How many staff do you provide?

The Merry Mule will always be staffed by at least two fully trained members of our team.

If your event requires additional staff, we can provide more at no extra cost, ensuring everything runs smoothly and your guests are well looked after.

What do your staff wear?

We like our team to look the part!

Our standard uniform is black trousers or skirts, branded T-shirts and aprons. However, we're more than happy to work with your event theme and can adapt our dress code where appropriate.

When do you need access to the venue?

Ideally, we'd like access to the venue before your event so we have plenty of time to get set up and ready to go.

If early access isn't possible, don't worry — we'll discuss your timings with you beforehand and work out an arrangement that suits both you and the venue.

Are you fully licensed and legal?

Of course!

Mary & Andy are both Personal Licence Holders, allowing the legal sale of alcohol.

If your venue doesn't already have the necessary Premises Licence — don't worry, many venues don't — we can arrange the required licence as part of your booking.

What do you serve drinks in?

We're always looking for ways to make The Merry Mule a little greener.

Where possible, we use recyclable glassware, without the risk of breakages.

We can also use traditional glassware where the venue allows. We have our own selection of glasswear, or we can hire it in (maybe subject to additional costs).

Are you insured?

Yes. The Merry Mule has Public, Personal and Product Liability Insurance up to £10 million.

What about children and non-drinkers?

Absolutely — there's plenty for them too!

We cannot serve alcohol to anyone under the age of 18, in accordance with UK licensing law.

We can provide a selection of soft drinks, mocktails and alcohol-free options, as well as an unlimited cordial and water station (free with drinks packages) for the duration of your event.

How long can you stay open?

We're not ones to stop a good party!

Opening and closing times will always be guided by licensing requirements and venue restrictions, and we'll discuss and agree your bar hours with you on a case-by-case basis.

What do you need to operate?

Ideally, we'll need access to:

• A 240V power supply
• A nearby water supply

If power isn't available at your venue, don't worry — we can arrange a generator.

We'll discuss everything we need with you before the event so there are no surprises on the day.

Is there a minimum spend?

Yes. Our minimum spend is detailed within our Terms & Conditions and will be confirmed as part of your booking.

What are your Terms & Conditions?

Our full Terms & Conditions are sent to you by email at the time of enquiry, so you'll have everything you need to know before booking.